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Arundel residents warned against rogue thermal insulation providers

Residents in the West Sussex town of Arundel have been warned about organisations that are offering bogus thermal insulation grants and low quality services.

According to the Arun District Council, homeowners have reported instances where loft and cavity wall insulation deals have been accompanied by poor workmanship and a lack of paperwork.

Jo Brooks, energy efficiency officer at the authority, said there are many legitimate firms operating locally and householders can contact the body to sign up to one of its endorsed initiatives.

She added: "Literature about these will always have the Arun District Council logo on it and my contact details. No council will cold call you about insulation grants and installation services."

Individuals must personally request a survey from one of two approved companies - HCL and Forward Energy Solutions - who send residents letters on energy-efficient measures and will not try to charge for services upfront.

A number of government grants offering loft and cavity wall insulation are due to run out soon, which has led to an increase in firms competing for business among elderly and vulnerable consumers.

Posted by Paul Taylor