Skip to content
Back to News

Complaints against energy firms soar

Complaints against energy companies in the UK have reached their highest ever level.

The first three months of the year has seen a 224 per cent rise in complaints compared to the same period of 2013.

In total, there were over 10,600 issues lodged to Ombudsman Services regarding the sector, up from around 3,200 in the first quarter of last year.

Over the course of 2013, there were almost 18,000 complaints, a figure that is now expected to be topped by the end of the December 2014.

Lewis Shand Smith, chief ombudsman, said: "We welcome any attempts by Ofgem to make the energy market fairer."

The energy companies themselves defended the statistics, by stating that the majority of issues are resolved within a few days.

One of the common reasons for customers complaining was that they did not receive their bill, while many were unhappy with certain charges.

Posted by Simon Webster


Top